Sometimes it can happen that something is wrong with your order or you are simply unhappy with your purchase. But don't worry, we are here to help you and find a solution that is best suited for you. We want to ensure that you are completely satisfied with your purchase from us and can shop without worries. If you have any questions or if something is not right, please do not hesitate to contact us. We are available to you at all times and will do everything we can to resolve your concerns.

 

If you want to cancel the order completely, we offer a 30-day return policy. For logistical reasons, we do not yet offer returns for orders from the United States. For these customers, the legal provisions of their state of residence apply.

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With our 30-day return policy, you have the opportunity to request a return up to 30 days after receiving your order. The goods must be in the same condition as you received them, which means they can only be returned unused and in the original packaging. You will be responsible for the cost of the return.

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For the return, we need an official declaration of revocation. You can use the sample revocation form below.

Sample revocation form:

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I hereby revoke the contract for the purchase of the following items: (Specify the names and sizes of the items here)

Order number:

Ordered on:

Received on:

Reason for return:

Your name:

Your address:

Date of revocation:

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Please send this information to info@gallery23.co. We will then inform you about the further process of the return. After receiving the goods, we will refund the purchase price including delivery charges and transfer the corresponding amount back to the payment method you have chosen.